The Brief
Porter is a cutting-edge multi-vendor food ordering, delivery, and management platform. It enables customers to order their favorite food at festivals, large food halls/food courts, stadiums, drive-in cinemas, or any location with multiple food vendors. Thereby, it revitalizes these food halls by streamlining orders. It focuses on transforming the way food halls serve their guests by giving them all control over their order placing at convenient locations with a few taps through a mobile application that does not even need to be downloaded.
The Challenge
As a multi-vendor venue operator, the founder of Porter, who launched three beer halls with multiple food vendors in six years, observed that many vendors in their venues were struggling with guest rush times and long queues to place orders. This prompted the need for digital transformation, bringing all venue-based shops together under one digital roof for streamlined food ordering, delivery, and management.
A transformative digital platform that provides customers and restaurant owners the convenience of order placing and managing its processing without getting caught up in the hustle and bustle of queue and business management.
The Solution
The digital transformation of the food ordering and management system at Porter was a collaborative effort involving strategic consultation, planning, and implementation with the support of a dedicated remote team.
Here's how ours and their team worked in harmony to bring this transformative solution to life:
Strategic Consultation
It all started with strategic consulting with the Porter team, during which we understood their business operations, challenges, and vision to streamline the multi-vendor food order management. They are required to create a solution that users can access without any barriers and make it easy to adopt a solution for any other big restaurant chain to integrate it with their existing system.
Solution Design & Development
With a clear understanding of Porter's business challenges, we designed a solution that aligns with their requirements. We developed a PWA of Porter that enables users to access this platform without binding to any particular device or needing to download the app. Along with that, we also created its lightweight plugin version. So, any other restaurant owner can integrate Porter API with their existing system.
Solution Testing & Quality Assurance
We conducted rigorous testing of this solution with extensive focus on order routing, inventory management, and automated processes, to ensure its performance and user-friendliness.
Deployment & Integration
Finally, after ensuring all quality standards, we deployed the Porter solution and integrated it with its connected vendor's system to ensure its smooth transition into the centrally connected system.
Vendor Onboarding & Training
We facilitated the training to associated vendors to help them know ways to manage menus, orders, and inventory data in the system. We also provided training materials created by our project management team for their quick reference.
Ongoing Support & Monitoring
Our post-development support team is continuously monitoring the performance of the Porter app, suggesting improvements, and providing them with constant assistance to implement new features they may want to add to their solution in the future.
The Impact
MindInventory played a pivotal role in establishing Porter as the industry leader in delivering a digital solution that empowers food halls to streamline their operations, eradicate the need for long guest queues, effortlessly onboard new vendors, provide data insights to the vendors to optimize, and overall improve business operations. This transformation has not only resulted in an improved customer experience but also unlocked new business opportunities for the team Porter.
